Real-time alerts
Know the moment a conversation goes sideways.
Instant alerts on spikes, escalations, and SLA breaches so nothing slips through the cracks — no matter how busy the queue gets.
< 2salert delivery time
Pulseboard
Real-time support analytics
See every support conversation in real time.
Pulseboard gives support leads live visibility into alerts, SLAs, and their whole team's inbox — in one shared dashboard.
500+ support teams ship faster with Pulseboard
app.pulseboard.io/dashboard
Live
Team Inbox
Last updated just now
3 agents online
Open tickets
47
+3 today
Avg response
4.2m
-0.8m today
SLA breaches
2
+1 today
CSAT score
94%
+2% today
2 tickets approaching SLA breach — Stripe Inc & Acme Corp
AC
Acme CorpBilling
Billing question on Pro plan
2m agoopen
SI
Stripe IncTechnical
API rate limit exceeded error
5m agoescalated
NH
Notion HQOnboarding
SSO configuration help needed
12m agoopen
LA
Linear AppFeature
Export data to CSV format
18m agoresolved
VI
Vercel IncTechnical
Deployment failure on edge
24m agoopen
Trusted by support teams at
LatticeRipplingClipboard HealthIroncladGemWorkato
Core features
Everything your team needs to stay ahead
Built for support leads who need clarity, not another tool to manage. Pulseboard surfaces what matters — without the noise.
SLA tracking built in
Track every SLA automatically — no setup required.
First-response and resolution SLAs tracked out of the box. See at a glance what's on track, what's at risk, and what needs attention now.
100%automated tracking
One shared team inbox
Your whole team, one inbox. Zero collisions.
Assign conversations, leave internal notes, and collaborate in real time — so your team moves as one and customers never get two replies.
0duplicate replies
Pricing
Simple pricing that scales with you
Start free. No credit card required. Upgrade anytime as your team grows.
Starter
$29/mo
For small support teams getting started with real-time visibility.
- Up to 3 seats
- Real-time alerts
- Basic SLA tracking
- Shared team inbox
- Email support
- 7-day data retention
Most popular
Growth
$79/mo
For scaling support teams that need deeper analytics and customization.
- Up to 10 seats
- Advanced SLA tracking
- Custom alert rules
- Native integrations
- Analytics & reporting
- Priority support
- 90-day data retention
Enterprise
Custom
For large orgs that need unlimited scale, security, and dedicated support.
- Unlimited seats
- SSO / SAML
- Custom SLA policies
- Dedicated success manager
- Priority support SLAs
- Unlimited data retention
- Custom integrations
All plans include a 14-day free trial. No credit card required.
Customer stories
Trusted by support leaders who move fast
Real results from real teams. Here's what they have to say.
“Before Pulseboard, I was living in spreadsheets trying to track SLA performance manually. Now I can see exactly which tickets are at risk the second they hit our queue. We cut SLA breaches by 60% in the first month.”
Kayla Torres
Head of Customer Support, Lattice
“The shared inbox alone was worth it. We went from seven agents stepping on each other's replies to a calm, organized queue. Pulseboard gave us the visibility to actually run our team — not just react to fires.”
Marcus Reid
Support Operations Manager, Rippling
“We evaluated four tools before landing on Pulseboard. It was the only one that surfaced real-time data without requiring a two-week setup. Our team was up and running in an afternoon, and the alerts have already saved us from two escalations.”
Jordan Park
VP of Customer Experience, Ironclad
Free 14-day trial
Start your free trial
Get real-time visibility into your team's conversations, SLAs, and inbox in minutes. No credit card required. Cancel anytime.
- Set up in under 10 minutes
- No credit card required
- Full access for 14 days, free
- Cancel or downgrade anytime
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